71% of customers want brands to respond to their questions immediately. For 73% of customers, trust in companies is more important now than it was before. Additionally, 64% of support professionals believe AI helps them provide more personalized and improved services.
Providing quick, personalized responses in the customer’s own language can help you build trust and strong relationships with them. Trust is crucial in customer service. When customers interact with your brand, they expect proactive support that gradually builds trust.
Lingpad is an AI-powered translation automation tool that integrates with Gorgias, a helpdesk for eCommerce stores, to deliver seamless AI-powered customer experiences. With Lingpad integrated into Gorgias, your eCommerce support team can communicate with customers in their own language using AI. The Lingpad app can translate incoming queries and enable your agents to reply in the customer’s native language within seconds.
Lingpad Streamlines Your eCommerce Support Communication
Lingpad’s built-in automations allow you to communicate with customers in over 120 languages, bridging the communication gap and streamlining support interactions. Lingpad offers:
– Auto Detection of Conversation Language: It automatically detects the language of incoming support tickets and translates them into the agent’s preferred language.
– Human-accurate AI Translation: Lingpad’s AI provides human-like translations, allowing support reps to respond in their preferred language, which is then translated for the customer.
– Faster Resolution of Customer Queries: Lingpad’s system translates messages in real time, enabling quicker responses and improving ticket handling time.
– Boosted Agent Productivity: By eliminating manual translation, Lingpad increases efficiency. Agents can also add known languages to enhance productivity and reduce costs.
– Increased CSAT, NPS, LTV: The instant, automated translation improves customer satisfaction, leading to higher CSAT, NPS, and LTV scores.
Go Beyond with Unmatched Functionality and Flexibility
Lingpad’s integration with Gorgias offers simplicity, flexibility, and security. It’s a highly-rated multilingual customer support tool offering:
– ‘NO-CODE’ Seamless Integration: Connecting Lingpad to Gorgias is easy and requires no technical expertise, allowing you to start translating support communication quickly.
– Pay-as-You-Grow Pricing: You pay only for the words you translate, with no upfront costs, letting you scale translation needs as required.
– Time and Cost Savings: Lingpad reduces translation time and costs by up to 50% with word-based pricing, compared to competitors’ character-based pricing.
– Preservation of Cultural Nuances: Lingpad ensures cultural sensitivity by allowing you to add glossaries, select translation tones, and contextualize messages.
– PII and Data Protection: Lingpad adheres to GDPR standards and ensures the protection of customer data with translation preview modes and ISO 27001 compliance.
Automate Your Multilingual Support Communication
Lingpad’s integration with Gorgias revolutionizes multilingual customer communication. Its automation includes instant language detection and translation, making it easier for support reps to communicate in the customer’s language.
With Lingpad, you can meet customer expectations by responding in real time in their native language. This helps Gorgias users expand into global markets, build stronger relationships, and unlock the potential of multilingual communication.
Ready to revolutionize your multilingual customer support? Visit Lingpad and Gorgias today to learn more about how the integration can benefit your business.
About Lingpad
Lingpad is an AI-powered tool that simplifies multilingual communication for businesses. It empowers companies to deliver exceptional customer service in over 120 languages, boost agent productivity, and save on translation costs.
About Gorgias
Gorgias is a customer support and helpdesk platform for eCommerce brands, trusted by over 15,000 merchants worldwide. It enables brands to deliver a unified customer experience, save time and money, and offer excellent support through AI.
